Customer service · one queue for every booking
Bookings & customers
TUE 29 SEP · 10:03:00
Power74New bookings today17
Waiting on a slot3
“Where’s my container?” answered automatically42
Average reply time4 min
Customer bookings from the portal, email and phone land in one queue. Customers can see their own container status live, so fewer calls reach the office.
BookingCustomerMoveChannelWantedStatus
BK-5521Customer 0142 · hardwareImport · T2 → SmithfieldPortalToday PMConfirmed
BK-5522Customer 0088 · furnitureImport · T1 → Erskine ParkEmailTomorrowNeeds VBS slot
BK-5523Customer 0203 · beveragesExport · Ingleburn → T2PortalThuQuoted
BK-5524Customer 0019 · auto partsRail · Enfield → BotanyPhoneTomorrowConfirmed
BK-5525Seller 077 · fitness gearDrop ship · 40 ordersAPITodayPicked
BK-5526Customer 0142 · hardwareImport · T2 → YennoraPortalFriNeeds VBS slot